Survey logo Stakeholders views of our organisation
 
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If you wish to use this survey in your organisation please pay the relevant copyright fees.
See details here

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This questionnaire is part of the process of us hearing feedback about how we are doing our work.
Thanks for agreeing to give some feedback to us about our organisation.

The questionnaire is anonymous.

The questionnaire is in five sections over three pages
A. Impressions of our organisation as a whole
B. Our systems, processes and people
C. Your relationship with our organisation
D. Referred clients
E. Ideas for improving our organisation and services for clients
 
 
 
  A. Impressions of our organisation as a whole
 
 
 
1.
Thinking about our organisation, overall how well do you consider we are doing the following?

 
               
Direction and context
a) We have a clear purpose and identity.		              
b) We have clear strategic directions for the next 3 years.              
c) We are well connected with the communities we serve              
d) We are well connected with the services network we work with (eg community services, interagencies)              
Programs and services for our clients
e) We are focussed on getting the best results for our clients		              
f) We provide services and activities appropriate to the needs of our clients              
g) We work with our clients holistically and link them with other relevant services              
 
 
 
2.
Thinking about our organisation, overall how well do you consider we are doing the following?

 
               
Contribution to and from society
a) We are well supported by the community		              
b) We use what we learn in our Organisation to advocate for structural change in society (eg government policy change) to improve outcomes for our clients              
c) We make a positive contribution to society beyond the direct contribution of our services to our clients.              
Organisational culture and practice
d) We are focussed on continually improving what we do and how we do it		              
e) We are innovative              
f) We foster team work              
g) We manage change well              
h) We have adequate policies in place              
 
 
 
  B. Our systems, processes and people
 
 
 
3.
Thinking about our organisation, overall how well do you consider we are doing the following?

 
               
Systems and processes
a) We have appropriate systems and processes in place to achieve the above (eg information, IT, communication, human resource, etc).		              
b) We have good communication systems with other service providers              
People
b) We have committed, motivated and energised staff		              
c) We have staff with appropriate knowledge and skills              
d) Our EO/Managers/Coordinators are good managers              
e) We have an effective Board              
 
 
 
  © Paul Bullen www.mapl.com.au 2008
 
 
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