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| thriving organisations |
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| evidence based practice |
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Management |
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| Contents | |||
| 1. Introduction | Introduction to quality improvement | ||
| 2. The QI Maze | The quality improvement maze - 'excellence', quality improvement, standards and accreditation, evaluation, auditing | ||
| 3. Core principles | The core principles and processes of quality improvement | ||
| 4. Tools | Practical tools for describing processes, generating ideas and collecting and analysing data | ||
| 5. Resources | Books and Internet resources |
These notes on quality improvement are designed for people working in small to medium human services organisations.