|
|
4. Tools In quality improvement some of the tools one might use are: Tools for mapping processes Flowcharts Tools for ideas generation and seeing connections Cause and effect diagram Tools for data collection and analysis Histogram Examples Examples of these and many other tools are in: Quality management tools and techniques: an overview. B.G. Dale, H.S. Bunney and P. Shaw. Chapter 17 in Managing Quality ed by Barrie G. Dale Prentice Hall Keeping Track: Measurements of Improvement, Progress and Success. Chapter 7 in The Leaders Handbook, A Guide to Inspiring your people and managing the daily workflow. Peter R Scholtes. McGraw Hill 1998 The Six Sigma Way Team Fieldbook. An implementation guide for process improvement teams. 2002. Peter S Pande, Robert P. Neuman and Roland R. Cavanagh. McGraw-Hill
|
|