Contents | 1. Introduction | 2. Stories we are in | 3. Ways of seeing | 4. Characteristics
5. Organisational review questionnaires | 6. Resources

Organisaitons

Reframing Organisations, Artistry, Choice and Leadership. Firth Edition Bolman, Lee G and Deal, Terrence E. Jossey-Bass Publishers, San Francisco, 2013.

Images of Organisation, Morgan, Gareth, Sage London, 2006

Business Excellence Framework

Business Excellence Framework This is a framework for innovation, improvement and long term success, applicable to all organisations, large and small, private and public, whatever their purpose. The Framework has been designed to assist organisations to measure current performance and build a pathway to long-term success.

Quality Imrpovement Performance

Quality Improvement Performance Quality Innovation Performance (QIP) is a not-for-profit health promotion charity with more than twenty years’ experience in community service accreditation and more than ten years’ experience in primary and secondary health care accreditation and related services.

QIP formed in 2012 as a result of a merger between Australia’s four major primary care accreditation bodies:

• Quality In Practice
• The Quality Improvement Council (QIC)
• Quality Improvement and Community Services Accreditation Inc. (QICSA)
• Quality Management Services (QMS)

Australian Service Excellence Standards

The Australian Service Excellence Standards is an internationally accredited quality improvement program funded by the Department of Commuinities and Social Inclustion in South Australian. It is a generic quality and continuous improvement management tool. It can be applied to a wide and diverse range of human services, both government and non-government. It contains the requirements necessary to meet legislative and other standards, and provides a developmental approach to continuous improvement, change management and benchmarking across ‘like’ areas or services.