Contents | 1. Essence | 2. Frameworks | 3. Skills | 4. Process ideas | 5. Resources

3. Skills checklist

How do you rate your communication and process skills:

• Listening to what individuals are saying
• Asking open-ended questions
• Being non-judgemental
• Understanding body language
• Giving recognition to participants (eg use their names)
• Understanding individual differences
• Tuning in to what individuals are feeling
• Organising ideas
• Paraphrasing
• Reviewing what is happening in the group
• Providing feedback about what is happening in the group
• Dealing with difficult behaviours
• Dealing with conflict
• Creating opportunities for dialogue
• Understanding the processes people go through in dealing with change

How do you rate your facilitation practice:

• Clarifying the purpose of the meeting
• Developing agendas and designing the overall processes for the meeting/workshop
• Creating a safe environment
• Ensuring people understand the process
• Ensuring people participate
• Ensuring participants work on their issues and their concerns
• Evening power relations - ie, democratic processes
• Staying on track
• Staying on time
• Re-conceptualising so it is possible to feed back to the group what has been said in a way that make sense of all the emerging pieces
• Keeping the group working on real issues
• Ensuring commitment to action (when appropriate)

Do you have activities you can use for:

• Introducing people
• Organising seating appropriately
• Getting people to share their experiences
• Generating ideas
• Organising ideas
• Setting priorities
• Identifying core values
• Developing a statement of purpose
• Developing consensus
• Group decision making