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Contents | 1. Essence | 2. Aproaches | 3. Process | 4. Measuring outcomes | 5. Paradoxes
6. Examples | 7. Jargon | 8. Checklist | 9. Practice tips | 10. Resources


9. Practice tips

A. Thinking about

B. Framing an

C. Evaluation
     report outline

D. Model of service
E. Community

F. Peer review
G. Focus groups
H. Telling stories
I. Staff time use
J. Questionnaires


D. What is the model of service

If one were documenting a service model useful headings are:

A. Service framework
B. Service process

Service framework

What is the purpose of the service?
Who are the clients?
What is to be achieved for the clients?
What values and beliefs underpining the service?
What theoretical underpin the service?
What are some of the unique characteristics of the service and or clients, e.g. risks and complexity and unpredictability
What are the key ingredients for success

Service process

What are the phases in the service process, for example:

  • Referral
  • Intake
  • Assessment
  • Engagement
  • Doing the work
  • Review
  • Case closure

For each of these phases?

  • What is to be archived?
  • What are the steps in the service process?
  • What are the policies?
  • What are the forms used?
  • What are the pointers to progress?