Example 10. Supported
Accommodation service process
Service
Principles
All the steps
in the service delivery process are undertaken within the context
of the Supported Accommodation Service's commitment to client
rights and service principles stated above including the clients
right to make decisions that affect their daily living
Referral
The objectives of
the referral process are:
- For the
potential client to be aware of the services that are offered
and other possible options that may meet their needs;
- For The
Supported Accommodation Service to identify the service needs
of the individual and whether The Supported Accommodation Service
is the best option to meet these needs.
When an inquiry
is made people are informed of the nature of the Supported Accommodation
Service services and the other options that may be available
to them.
If the Supported
Accommodation Service has a vacancy a written referral is required
highlighting the person's area of need and present living arrangements
etc.
If it is felt
the Supported Accommodation Service may be able to meet the individual's
needs an assessment is organised which includes meeting with
the client, referring body and other relevant persons.
Assessments
The Supported
Accommodation Service undertakes assessments of clients wishing
to receive supported accommodation . The Supported Accommodation
Service also undertakes assessments of clients for other service
providers. The objectives are similar in both cases:
The objectives of
the assessment process are:
- For the
potential client to be aware of the services that are offered
and other possible options that may meet their needs;
- For The
Supported Accommodation Service to identify the service needs
of the individual and whether The Supported Accommodation Service
is the best option to meet these needs.
Assessments
are carried out by 2 staff. The assessment process identifies
the client's
- Personal
Support needs
- Individual
skills
- Individual
goals
We identify
the services required to meet these needs and then review whether
we could meet these needs within existing resources.
We also identify
what other resources may be available to help fund the services
required by the individual.
An individual
not admitted to the Supported Accommodation Service is provided
with resource material for other appropriate services that may
be available. This information will depend on why admission is
not an option.
After the assessment
a report is written, outlining clients needs and requirements
for accommodation from the clients and our perspective. Then
we outline available community options and recommendations based
on our experience.
Clients suitable
for service by the Supported Accommodation Service are accepted
on the basis of needs, resources and the least restrictive alternative.
Beginning
Supported Accommodation
The initial
objectives of providing supported accommodation are:
- For the
client to be established in their new home; and
- For the
client and The Supported Accommodation Service to be clear
about mutual expectations.
The steps in
implementing this are to:
- Make an
assessment of the short and long terms goals for the client;
- Work with
the client to find appropriate accommodation;
- Assist the
client in establishing their home;
- Provide
enough support for the transition to the clients new home to
succeed; and
- Clarify
expectations with the client and enter into a written agreement
with the client.
Ongoing
supported Accommodation
The objectives
for ongoing supported accommodation are for clients:
- To increase
their independence (which may in turn lessen their need for
our/other support services);
- To increase
their integration within the community;
- To enhance
their relationships with family, friends and social networks;
- To develop
new skills;
- To be involved
in the decision making concerning their lives and supports;
- To be maintained
at their optimal level in the home and community.
In order to
achieve these objectives the Supported Accommodation Service
provides services that are responsive to the clients needs.
The service
is based on individual client's needs. A large part of the service
is provided in the client's own home. The service supports the
clients to achieve their own goals, does not infringe their individual
rights and assists in everyday problems arising from the effects
of ABI.
Residents are
responsible as far as possible for decision making in their own
homes and for using supports that are available and appropriate.
Individual
Service Plans
Because The
Supported Accommodation Service intends to provide services designed
to meet each residents unique needs and because residents have
long term goals a case management strategy of using Individual
Service Plans has been developed.
The objectives
in using individual service plans are:
- For the
clients to identify their goals;
- For the
staff to adequately understand the clients situation and needs;
- For the
clients and staff to work out together a plan for achieving
the clients' goals;
- For the
client and staff to have a point of reference in reviewing
services;
- For the
client to reach and maintain their optimal level of functioning.
- For the
client to access appropriate generic and specific services
to meet their individual needs.
Staff initially
meet with the client and use an ISP Form.
The ISP will
normally link the client with specific and generic services to
meet their range of needs. Community access and integration is
an essential component of the ISP. The ISP is reviewed 6 to 12
monthly (see below for details).
Completing
Supported Accommodation
The services
provided by The Supported Accommodation Service are normally
long term services. Clients leave The Supported Accommodation
Service because they no longer require The Supported Accommodation
Service services; they require more support than is available
by The Supported Accommodation Service; etc.
The objectives
at completion are for the client:
- To establish
their new residence;
- To have
adequate advocacy in liaising with new services;
- To identify
a key person or service for ongoing support.
The Supported
Accommodation Service negotiates with each client to determine
what services are appropriate to assist clients with these objectives
on completion. The Supported Accommodation Service may provide
re-engagement if required.
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