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  Management
  Alternatives Pty Ltd
  ABN 23 050 334 435

 

 

 




Contents | 1. Introduction | 2.Steps | 3.Table of contents | 4. Formats and examples | 5. Resources


4. Formats and examples

Formats
0 - Format examples
Tables of contents

1- CRC Manual
2- Refuge Manual
Values and principles
3. Client rights and
     responsibilities

4. Staff rights and
     responsibilities

5. Board rights and
     responsibilities

6. Beliefs and
    commitments

Governance
7. Board
8. Management
   committee

9. CEO job
   description

Service models
10. Supported
   accommodation

Legal frameworks
11. Duty of care
12. Privacy
Aspects of
service process

13. Worker security
    on home visits

Human resources
14. Disputes and
     dismissals

Evaluation
15. Evaluation

 

 


Example 2. Table of contents: Youth refuge

Part A. The essence of the work

1. Youth Refuge Overview
1. The youth refuge - an overview
2. Purpose
3. Goals for young people
4. Service process
5. Key ingredients
6. Signs of things working and not working
7. Philosophy and practice implications
8. Clients’ rights and responsibilities
9. Staff’ rights and responsibilities
10. Management committee members’ rights and responsibilities

Part B. Doing the work - the refuge

2. Service process - referral to exit
1. Referral and early intervention
2. Intake
3. Settling in and formal start of case management
(Typically a couple of days to a week)
4. Ongoing work, engagement (one to 10 weeks)
5. Exploring options and referring out (about 6 to 12 weeks)
6. Post exit support
7. Exit housing

3. Supporting processes
1. Case management and the young person' s development
2. House community living
3. Critical incidents
4. Eviction exits

4. Staff roles and responsibilities - legal frameworks
1. Duty of care
2. Parental responsibility
3. Accommodating Under 16s
4. Child protection and Reporting to DoCS
5. Allegations of child abuse involving employees

5. Residents concerns, issues and special cases
1. Residents’ fees and financial assistance
2. Health issues
3. Legal issues
4. Mental health issues
5. Residents under the influence
6. Aggressive residents
7. ATSI
8. CALD
9. Resident complaints

6. Staff specific issues and responsibilities
1. Overnight emergency accommodation
2. Safety around the house
3. Infection control
4. Room searches
5. Crime within the service
6. Confidentiality
7. Use of vehicles
8. Home visits
9. On call
10. Children in the workplace
11. Smoking, drugs and alcohol

7. The Services network
1. Referral network
2. Network meetings
3. Partnerships and collaborations
4. Provision of supervision by staff to other organisations

8. Records and communications
1. Information management
2. Data collection
3. Client related records
4. Internet and email
5. Telephones

Part C - Doing the work - Pregnancy support and Exit housing

9. Pregnancy support
1. Pregnancy support Housing
2. Policy framework
3. Service process
a) Goals
b) Intake procedure
c) Assessment
d) Planning
e) Support plans
f) Exit planning
g) Evaluation

10. Exit housing
1. Exist Housing
2. Policy framework
3. Service process
a) Goals
b) Referral and assessment
c) Moving in
Procedures
d) Ongoing support
e) Exiting

Part D. Enabling the work

11. Governance & the Management Committee
1. Formation of the management committee
2. Roles and duties of the management committee
3. Sub committees and working parties
4. Staff attendance, involvement and input to decisions at management committee meetings
5. Management committee support to line management
6. Staff reporting procedure to the management committee
7. Minutes and documentation

12. Management

1. Accountability, roles & delegations
2. Planning
3. Evaluation
4. Policy development
5. Risk management
6. Media
7. Monitoring and reporting

13. Human resources
1. Staff recruitment
2. Working with Children check and Criminal convictions
3. Staff induction
4. Probationary employment period
5. Staff records and access to files
6. Students
7. Employment conditions: general; flexi-time, time-in-lieu and overtime; public holidays
8. Staff support and supervision
9. Staff learning and development
10. Staff appraisal
11. Occupational health and safety
12. Workers compensation: work related illness & rehabilitation
13. Working from home
14. Staff leave: preparation; sick leave; annual leave; long service leave; maternity/paternity leave; study leave; leave without pay; bereavement leave
15. Staff resignations
16. Staff grievances, complaints and breaches
17. Complaints involving external parties
18. Critical disputes
19. Disciplinary process for permanent staff
20. Dismissal process

14. Finances
1. Expenditure
2. Petty cash floats
3. Payment of invoices
4. Fundraising and donations
5. Security on financial items
6. Fraud risk control
7. Banking procedure
8. Insurances

15. Administration and support activities
1. Cleaning