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  Alternatives Pty Ltd
  ABN 23 050 334 435




Contents | 1. Introduction | 2.Steps | 3.Table of contents | 4. Formats and examples | 5. Resources

4. Formats and examples

0 - Format examples
Tables of contents

1- CRC Manual
2- Refuge Manual
Values and principles
3. Client rights and

4. Staff rights and

5. Board rights and

6. Beliefs and

7. Board
8. Management

9. CEO job

Service models
10. Supported

Legal frameworks
11. Duty of care
12. Privacy
Aspects of
service process

13. Worker security
    on home visits

Human resources
14. Disputes and

15. Evaluation



Example 1. Table of contents: Care Respite Centre


A. The Program
1. History of the CRC & funding program
2. Mission
3. Objectives
4. Clients and services

B. Standards, rights and responsibilities
1. Service standards
2. Carer rights and responsibilities
3. Staff rights and responsibilities
4. Advisory Committee rights and responsibilities

C. Service processes
a) Working with Carers
1. Goals and pointers to progress
2. The process of working with carers
3. The nature of CRCs work
4. Referral
5. Preliminary telephone assessment
6. Building support networks
7. Respite provision and respite planning
8. Brokerage funding allocation
9. Emergency out of hours respite
10. Monitoring of respite
11. Completing an occasion of respite care
12. Closing the file

b) Working with brokered service providers
1. Goals and pointers to progress
2. Contracting with broked service providers
3. Linking carers with brokered services
4. Monitoring brokered services
5. Cross boarder protocols

c). Working with the health and welfare agencies and systems
1. Goals and pointers to progress
2. Organisations
3. Government

D. Carer focussed direct service protocols
1. Duty of care to carers
2. Privacy and confidentiality of information
3. Client records
4. Dealing with suspected carer or care recipient abuse
5. Child protection
6. *Client complaints

E. Worker focussed direct service protocols
1. OH&S program, purpose, responsibilities and practice
2. Safety and security in the office
3. Worker security on home visits in at risk situation
4. Minimisation of stress and prevention of ‘burn out’

F. Governance
1. *The Auspicing organisations mission
2. *The Auspicing organisations governance structures

G. The Advisory Committee
1. The role of the Advisory Committee

H. Management and administration
1. *Management structures and accountability chart
2. *Planning processes
3. *Budgeting processes
4. *Funding
5. *Records
6. *Insurance

I. Staffing
1. *Recruitment and selection
2. *Appointments and contracts
3. *Orientation and training
4. *Supervision and performance development
5. *Occupational health and safety
6. *Grievance procedures
7. *Disputes and dismissals
8. *Job Descriptions - CRC workers

J. Staff and systems Protocols
1. *Team meetings
2. *Written communication systems
3. *Phones and pagers
4. *Use of vehicles
5. *Emergency procedures (accidents, break-ins, etc)
6. *Data bases & IT

K. Evaluation and quality improvement
1. Background
2. Policy
3. Evaluation questions
4. Suggested evaluation strategies

L. Forms & checklists
1. Introduction
2. CRCs and carers
3. CRCs and brokered service providers